Change Management and Cross-Cultural Consulting and TrainingHelping companies and organizations with managing change, performance improvement, leadership and management training, and cross-cultural management.
 

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Leadership & Management Development

CMCT has developed a wide variety of corporate training programs, seminars and workshops to assist in the development of leadership, management, communication, teamwork, productivity, and cross-cultural business skills.

Each program is customized to meet the specific requirements of the client, and emphasizes application of learning to the participants' concrete issues and challenges on the job and in the organization.

These programs can be combined in an integrated series to meet individual organizational needs.

Training Programs in Organizational Leadership

Training Programs in Management, Communication, Teamwork, and Productivity

Training Programs in Cross-Cultural and Global Business Skills


Training Programs in Organizational Leadership

How Leaders Lead
Leaders envision the future, make decisions, communicate, and motivate others. Effective leadership is an art that involves attitude, imagination, knowledge, skill, commitment and consistent practice. This seminar takes you through the essentials of leadership success. How to cultivate vision, practice integrity, take risks, inspire others, and exercise authority. How to model the values you stand for, give and receive trust, draw on people's potential, communicate with power, and develop an effective personal presence and style. How to create effective teams and keep everyone focused on shared values and objectives. Recommended for all who find themselves in positions of leadership.

Leading and Managing Change
Principles, approaches and techniques for leading and managing human, technical and organizational change. How to strengthen employees' change readiness, understand the dynamics and roles of change, make decisions that are aligned with organizational and external realities, and follow through with structured implementation. A systematic method for managing the change process. Option of using an actual organizational situation as case study.

Strategic Planning
How to turn ideas into realities through effective strategic planning. Overview of strategic planning purposes, principles, processes and tools. Developing an effective planning team. Defining the organization's mission, vision, and goals. Identifying challenges and opportunities. Developing strategies, action plans and strategic budgets. Managing and tracking implementation. Participants work with real-life planning issues from their own organization(s).

Developing your Organization
Overview of basic principles, methods, tools and techniques of organizational development. Workshop specially designed for leaders and managers, to help them increase the effectiveness of their organizations. Examination of the leader and manager's role in organizational development, how to be a good diagnostician of organizational issues, types of interventions recommended for specific problems, where and how to use organizational development specialists. Participants discuss and trouble-shoot concrete issues from their own organization(s).

Effective Organizational Communication
How to improve your organization's internal communications through systematic programs, policies and training. Conducting an employee communications audit, identifying communication needs and blocks, developing communication strategies, defining and clarifying messages, creating communication protocols and norms, developing communication checklists for specific functions and issues, use of different communications channels and technologies, creating employee involvement and communication feedback loops.

Negotiation: The Art of Building Relationships
How to approach negotiation with confidence. Understanding when negotiation is necessary or appropriate. Learning to practice a relationship-based negotiation philosophy that stresses mutual satisfaction of needs. Principles, strategies and tactics used in negotiation. Characteristics of a good negotiator, key skills and attitudes for negotiation success. Cultivating a personal negotiation style. Avoiding critical negotiation mistakes. Workshop makes use of negotiation scenarios brought by participants, and involves intensive practice and role-playing.

Leadership & Teamwork Through Mountain Metaphors
How to use the powerful enabling tool of trekking and mountain metaphors to open up new ways of thinking about leadership and management problems and their solutions. Skill areas include leadership, teamwork and communication; generating vision and establishing values; setting goals and formulating strategy; developing plans and managing implementation. This experiential workshop can be delivered as a training workshop or as a teambuilding seminar combined with a retreat and an outdoor hiking component.

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Training Programs in Management, Communication, Teamwork and Productivity

Basics of Management
A well-rounded 12-week training program to help managers increase their personal leadership and management effectiveness. Our flagship program. Includes exercising authority, establishing accountability, motivation, planning, organizing, setting and tracking goals, delegation, decision-making, problem-solving, leading teams, and developing employees. Recommended both for new supervisors and as a refresher for more experienced managers. Involves a weekly interactive seminar (1 1/2 - 2 hours), personal goal setting, assessments, and individualized coaching. Offered in-house for groups of up to 12 managers.

Workplace Communication and Human Relations
Overview and practice of skills to enhance communication and interpersonal relations in the workplace. Importance of attitude as the source of behavior. Understanding differences in personality and communication styles. Main elements of the communication process, and how to enhance your skill in all of them. Practicing the art of effective listening and feedback. Dealing with fear and self-consciousness. Developing assertiveness and the ability to deal with aggressive behavior on the part of others. Addressing problems, not personalities. Benefits of focusing on relationship-building and open communication. How to practice effective communication and human relations in specific workplace situations.

The Art and Science of Delegation
How to increase your personal productivity as a manager and make effective use of your people resources through effective delegating of tasks, projects and overall responsibility. Overcoming attitudinal and structural barriers to delegation. Identifying what needs to be delegated and to whom. Developing delegation plans, communicating the delegation and providing necessary training, tracking results and providing feedback. Use of delegation as a means of developing and empowering your employees.

Results-Oriented Performance Evaluation
How to use the tool of performance evaluation to get the performance results you need. Purposes of performance evaluation. How to promote employee involvement and participation. Setting meaningful goals. Documenting performance and providing feedback. Writing an evaluation, applying ratings. How to conduct a constructive evaluation meeting. Using employee goal-setting and performance evaluation as a tool for continuous improvement.

Basics of Project Management
A practical introduction to the basic principles and tools of project management. Role of the project manager and nature of the project life cycle. Setting reasonable project plans and measurable objectives. Defining specifications, schedule and budget. Leading and motivating a project team. Planning, implementing, and bringing a project to conclusion. Tracking, progress reviews and evaluation of results. Use of project management tools and techniques. Alignment of project activities with ongoing organizational goals and activities.

How to Conduct Effective Meetings
Basic principles, techniques and tools for making meetings effective and productive. Goals, agendas, physical arrangements, meeting roles, ground rules, decision processes, action minutes, closure, follow up. How to achieve results and avoid common meeting pitfalls.

Time Management
Principles and techniques for managing your time and that of the people you supervise. Establishing priorities and work-life balance, taking charge and being proactive, the importance or working from goals and plans. Understanding the cumulative payoff of even small improvements in time management. Typical habits and excuses that create the "not enough time" mentality. Strategies for maximizing time use. Use of time management tools. Focus on helping participants establishing realistic goals and disciplines that will create changes in their time management behaviors.

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Training Programs in Cross-Cultural and Global Business Skills

Working with India
The flagship program of the CMCT India Practice. An interactive cross-cultural training workshop for managers and professionals working with India – doing business in India, outsourcing to India, or interacting with Indian team members. Development of cross-cultural awareness and knowledge about India as a foundation for building sound working relationships. Use of an analytic framework for cultural differences in values and work-related behaviors. Strategies for communicating effectively with Indian employees, business partners, vendors, outsourcing partners and professional counterparts. Includes pre-session questionnaire, multi-media presentations, communication scenarios, and best-practice strategies.

New! Cultural Awareness: India Online
A 1-hour online program in two 30-minute modules. Introduction to India for leaders, managers and employees who require general cultural awareness as a foundation for building sound working relationships with Indian colleagues and business associates. Module 1: background information on the historical, economic, political and cultural context of Indian business today. Module 2: overview of differences between Indian and American communication patterns and strategies to bridge these differences. Can be used as a stand-alone, or in conjunction with CMCT's instructor-led "Working with India" program, as "book-ends" pre-work and review.

Living and Working in India
Pre-departure training program for professionals and managers (and their families) going to India on short-term or long-term work assignments. Program includes both detailed information about living and working in India and the development of adjustment and coping skills to assure a successful experience. Topics include business customs and protocol, managing in an Indian context, working with internally diverse Indian teams, social and professional life in India, and skills for successful communication and negotiation, as well as practical tips for health, safety and recreation and how to cope with culture shock.

Working with Americans
An interactive cross-cultural training seminar for employees from other cultures working in U.S. companies, or who are employees of non-U.S. companies providing services to U.S. clients. How cultural differences affect mindset, behaviors and communication. American core values, business culture, workplace interactions, communication styles, etiquette and protocol. Learning and practicing the workplace behaviors generally expected by Americans, and effective U.S.-style workplace communication. Development of strategies and action plans for adapting behavior and communication styles in order to work more effectively with Americans. Available both as face-to-face training and in synchronous interactive webcast format.

Living and Working in the United States
Logistical orientation and cross-cultural training. Introduction to U.S. social, business and workplace culture for employees recently come for abroad or insufficiently acculturated to the U.S. social and work environment. General cultural knowledge, central cultural values, family and social interactions, dealing with everyday practical matters, business practices, workplace interactions, management styles, career and professional development expectations, communication styles, do's and don'ts.

A to Z Communication Skills for the U.S. Work and Business Environment
Effective one-on-one or small-group communication training for managers and professionals from abroad needing to improve their communication skills for success in the U.S. workplace. Personal professionalism, voice improvement, presentation skills, public speaking, communication etiquette, foreign-accent reduction, networking and social skills.

Leading and Managing Across Cultures
How to be an effective leader and manager of the new multicultural and international workforce, including self-awareness and intercultural awareness. Learn how culture functions, types of social and organizational cultures, how cultural values function, the central elements of business culture, key cross-cultural skills, and effective cross-cultural strategies.

Building Effective Global Multicultural Teams
Advanced skills for leaders of global multicultural teams. How to use the increasing diversity of the workplace as a source of strength and build an inclusive team culture. How to tap into differences in backgrounds and perspectives to bring about increased creativity, motivation and productivity. Skills for leading and managing in a global multicultural context, understanding and overcoming differences in values and work styles, developing shared commitments, learning to use the full range of resources available in global multicultural teams, and working towards the ideal of cultural synergy.

Working Successfully in Global Multicultural Teams
Intercultural awareness and teamwork training workshop for professionals working together in teams in multicultural global organizations. Awareness of cultural differences and their impacts on work-related norms and behaviors, examination of differences in values, assumptions and expectations. Skills and best practices for interacting and communicating in a global multicultural context. Workshop may be combined with customized teambuilding activities.

ABC's of Business Across Cultures
Understanding the do's and don'ts of conducting business in different cultural contexts. Topics include business practices, establishing credibility, approaches to business relations, punctuality and appointments, selling, persuading, negotiation, agreements, protocol and business entertaining. How to adapt one's own style to be more effective in particular cultures.

Valuing Diversity in the Workplace
A four-module series of trainings designed to increase the diversity awareness and skills of employees and managers working in multicultural and global cross-cultural workplace environments. Understanding one's own cultural values and assumptions, the nature and impact of prejudice and stereotypes, acceptable and unacceptable workplace behaviors, and the benefits that come from embracing diversity. Skills for communicating with, working with and providing service to people of different cultural backgrounds. Modules (Working Together, Serving Our Customers, Bridging Cultures, Managing Diversity) can be "mixed and matched" for the client's convenience.

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